FAQ's Section
Frequently Asked Questions
Orders:
Yes, absolutely! As soon as your order is processed and shipped, you will receive a shipping confirmation email containing a tracking number and a direct tracking link.
You can track your package in a few simple ways:
Click the tracking link provided in your shipping confirmation email.
Log into your account, navigate to My Orders, and click on the specific order to view live updates.
Visit our [Track Order Page], enter your order number and email address, and click Track.
We offer free returns! If you need to return an item, we will provide a prepaid shipping label at no extra cost. Simply download and print the label from our [Returns Portal], attach it to your package, and drop it off at the nearest drop-off location.
You can enter your promotional code on the Checkout page in the "Discount code" box and click Apply before entering your payment details.
Shipping & Returns:
Delivery times depend on your location and the shipping method selected at checkout:
Standard Domestic Shipping: 2–4 business days
Express Domestic Shipping: 1–2 business days (Same-day delivery may be available for select zip codes)
International Shipping: 7–14 business days (depending on customs clearance and destination)
All orders are delivered safely and reliably using Aramex.
Once your order is dispatched, you will receive a confirmation email with an Aramex tracking number and direct link so you can track your package step-by-step from our warehouse to your doorstep.
Yes! During checkout, you can select Pickup Point as your delivery option instead of home delivery.
You can choose a convenient local pickup location or automated parcel locker near you. Once your package arrives at your chosen point, you will receive an SMS and email notification with a pickup code or instructions to collect your order.
Payment:
No, we do not offer VAT discounts for customers located in the European Union (EU). All prices displayed at checkout are final and include applicable taxes or standard product pricing.
Shipping and delivery fees pay for the courier service required to transport your order safely to your address. Because this service is completed once the package is delivered, original delivery charges are non-refundable unless the return is due to an error on our part (e.g., damaged, defective, or incorrect items).
